Workforce Solutions for North Central Texas is focused on protecting the health of our staff, customers and partners while doing all we can to ensure our services remain accessible to all. With that in mind, we ask your understanding that the process for delivering our services may change from time to time in order to follow guidance from the World Health Organization, the Centers for Disease Control, and local government and health officials. Here is where you will find information and updates on how we are responding to the pandemic.

Please keep in mind that information pertaining to COVID-19 can change rapidly. Visit this page often for the most recent updates.

Job Seekers

We have temporarily closed our 11 workforce centers to the public to align with recommendations for small group gatherings and safe social distancing. Although the buildings are closed, we are still open for business, and our staff is ready and available to serve you. We know many of you have questions regarding Unemployment Insurance Benefits. Please visit the Texas Workforce Commission website for information on unemployment benefits as well as necessary documents, including a wage claim form.


We are fully committed to providing you with the level of responsiveness and service that you have come to rely on. We understand that this pandemic has affected each business differently; we stand ready to help you weather the storm. If you need to hire workers immediately, our Business Services Professionals can connect you with the skilled talent you need. We can also present you with solutions if you are faced with the extremely difficult decision of adjusting your workforce due to coronavirus’ impact on your operations. Read about TWC's Shared Work Program as an alternative to layoffs. Whatever the circumstance, we’re here to support you. Please contact us at

Child Care

For our customers who participate in the Texas Workforce Commission subsidized child care program, the Commission has determined that children may accrue absences without impacting ongoing eligibility for services. Please visit the TWC website for more information about child careIf you are an Essential Worker and need child care, please read the news item below, dated Friday, April 3, 2020, to see if you qualify for subsidized child care assistance. For more information or questions about child care for essential workers, please email

Replay Now Available: Employers Virtual Town Hall Meeting with Commissioner Aaron Demerson

Tuesday, April 7, 2020

The video of our Employers Virtual Town Hall Meeting and Q&A Session with the TWC Commissioner Representing Employers, Aaron Demerson, is now available. The meeting provided employers with access, information and resources to help them navigate through this changing COVID-19 landscape. 

TWC has committed to answering questions that were not able to be addressed during the meeting for lack of time, and we will share with you that information as soon as it’s available. In the meantime, you may contact the Texas Workforce Commission directly with questions through the dedicated Employer Hotline (800-832-9394) or email address (  

We would like to once again express our appreciation for Commission Demerson and his legal counsel team – Tommy Simmons, Velissa Chapa and Elsa Ramos; as well as Bridget Moon, the Small Business Administration’s Economic Development Specialist and Veterans Business Development Officer, for sharing their expertise during the call.

Child Care for Essential Workers

Friday, April 3, 2020

With the closure of schools and child care programs due to the COVID-19 pandemic, many frontline Essential Worker parents and guardians are in need of child care. The recently-signed Coronavirus Aid, Relief, and Economic Security (CARES) Act provides increased funding that can be used to subsidize child care for COVID-19 essential personnel who need to continue working during this emergency. Essential Workers are defined as:

  • Pharmacy and health care workers
  • First responders
  • Critical local and state government staff
  • Mail and delivery service staff
  • Nursing home, child care, home health care, and other direct care providers
  • Grocery store staff
  • Gas station staff
  • Bank staff
  • Restaurant (with drive-through and delivery) staff
  • Military personnel

If you work in any of these occupations or industries, please complete an Essential Worker Child Care Application in English or an Essential Worker Child Care Application in Spanish to see if you qualify for assistance.

Parent Share of Cost (PSOC) for Child Care Waived

Thursday, April 2, 2020

Effective April 1, 2020, and until further notice, all parents who are receiving subsidy child care services will have their parent share of cost (PSOC) waived. Workforce Solutions for North Central Texas (WSNCT)/North Central Texas Council of Governments will make additional payments to child care providers the week of April 6-10, for April PSOC. Future payments for PSOC will be made on or before the 5th of each month.

This additional payment will be based on WSNCT’s average PSOC which is calculated by our funding agency, the Texas Workforce Commission. This payment will be in amount of $106.92 per child, per month.

We hope that this will assist both parents and providers as we navigate through the COVID-19 environment. If you have any questions regarding this information, please contact the Child Care Services Contact Center at 800-234-9306.

Employers Virtual Town Hall Meeting and Q&A Session with Commissioner Aaron Demerson

Thursday, April 2, 2020

Workforce Solutions for North Central Texas always strives to provide you with valuable workforce insight as well as access to information and resources to help your business thrive. Now, more than ever, we’re determined to bring you opportunities that can help you navigate the COVID-19 environment.

It is in this spirit that we invite you to join us for a special virtual town hall meeting and Q&A session that we have arranged with the TWC Commissioner Representing Employers, Aaron Demerson.

The conference call is scheduled for Thursday, April 2, 2020 at 10:00 am. 

The purpose of this call is to give employers an opportunity to hear directly from Commissioner Demerson regarding the COVID-19 pandemic. Commissioner Demerson will discuss business services and employment law, as well as answer questions from the employer community.  

We strongly encourage you to join us in this discussion to gain insight and voice your questions and concerns. Register for the conference call using the link below.  

We value our partnership with you and hope we can continue to serve as a trusted resource as we move through this changing landscape. 

TWC One-Page Reference Guides for Filing Unemployment Benefit Claims

Thursday, March 26, 2020

The Texas Workforce Commission has created one-page reference guides to help when applying for unemployment insurance benefits. The reference guide for individuals (in English and in Spanish) and the reference guide for employers list instructions for filing or managing claims as well as contact information for help and available resources.

Summer Earn and Learn (SEAL) Has Been Cancelled

Wednesday, March 25, 2020

After careful consideration, the Texas Workforce Commission has decided to cancel Summer Earn and Learn (SEAL) for the 2020 program year.  We understand how valuable the SEAL program is to both students with disabilities and employers, and we acknowledge the hard work of Texas Workforce Commission-Vocational Rehabilitation Services, Student HireAbility Navigators, Workforce staff, Schools, Counselors and others who have dedicated countless hours to ensuring the program’s success. We look forward to next year, and thank you in advance for your continued partnership in providing paid work experience to students with disabilities in North Central Texas.  

iWork: Externship Has Been Cancelled

Wednesday, March 18, 2020

Following Governor Abbott’s Executive Order GA 08 and guidance received from our funding agency, Texas Workforce Commission, we made the decision to cancel our iWork: Externship initiative. 

While this was a difficult decision, we take seriously our role in supporting our community and health care professionals in the ongoing goal of containing the spread of coronavirus.

Additionally, we are hopeful that this change will give educators an opportunity to enjoy their summer break in full and recover from the evolving events affecting school closures and their own workload. In turn, we hope the change affords our employers with the opportunity to focus on their own employees and business objectives.

This initiative has been in the works for several months and reflected the shared efforts of scores of volunteers, employers, educators and community partners. We appreciate your understanding and value your continued partnership in future events.

WSNCT Workforce Centers Temporarily Closed to the Public;
Staff Remains Ready to Serve Customers via Phone, Email, Online

Wednesday, March 18, 2020

With the continued spread of the coronavirus (COVID-19), we all find ourselves in uncharted territory. We are diligently listening to and following the advice of medical and government officials as the situation in our region and across the globe changes daily.

Our hearts go out to everyone whose health and livelihood has been impacted by this pandemic. The safety and well-being of our staff, customers, partners and communities are of the utmost importance to us. With that in mind, we wanted to share these latest developments with you:

We thank for your patience and understanding as we navigate this changing landscape. We will keep you informed of any new developments as we follow guidance from the World Health Organization, the Centers for Disease Control, and local government and health officials.